Conditions

TERMS AND CONDITIONS

At balticHORSE.eu you have the option, at any time, to contact us regarding inquiries, critics or praise.

balticHORSE.eu
Liivaku Tallid OÜ
EE-69706 Kivilõppe
Estonia

Tel.: +372 670 6700
Mail: info@balticHORSE.eu
Reg no: 10688138
VAT no: EE100636808
Bank: Swedbank
IBAN; EE35 2200 2210 1508 3891
SWIFT: HABAEE2X

 

Delivery times
We strive to deliver your product from day to day, depending on time of carrier.

Normal delivery time for items In stock is 1-3 days.

If the item is Available on backorder, delivery time will normally be 4-8 days. In this case, we will contact you by mail and notify you of the actual delivery time.

If the item is Out of stock it cannot be ordered at the moment, but you are welcome to make enquiries to info@balticHORSE.eu

Product Information
balticHORSE.eu’s  website discloses the essential characteristics and illustrations as realistic as possible. If you need further information please do not hesitate to contact us via email at info@balticHORSE.eu

Prices
All prices are current prices and only valid on the day of ordering. There may be price changes if conditions warrant.
All prices are inclusive of 20% Estonian VAT and other taxes.

Ordering
On balticHORSE.eu  you can only order products via our website. If you have questions for items that are not on the page, feel free to contact us by phone or by mail.
Once you have ordered your items on balticHORSE.eu, we always confirm by mail.

Payment
You can pay via

  1. Direct Bank Transfer from any bank to our account in Swedbank
  2. Credit Card
  3. Swedbank Bank Link

ad 1. Direct Bank Transfer:

  • The goods are shipped when the money has arrived on our Swedbank account
  • The cost of transfer is the normal fee charged by your bank

ad 2. Credit Card

  • The amount is deducted from your account when the product departs from balticHORSE.eu
  • VISA            fee 2,5 %
  • Mastercard  fee 2,5 %
  • Maestro       fee 2,5 %

ad 3. Swedbank Bank Link

  • No fee
  • The goods are shipped immediately

 

Freight
balticHORSE.eu ships through Omniva and Smartpost. The price of shipping is listed at Checkout, and you choose your preferred shipping method.

Receipt of goods
Only until after you receive the product, you are responsible for it / the goods ordered. Baltichorse.eu and our freight company are responsible for delivering the goods in good condition.

Return of goods

You can return the goods until 14 days after receiving them. In that case you must inform about this within 14 days after receiving the goods by letter or e-mail. he goods must be undamaged, with the original labels attached and in the original packing.

Complaints
Baltichorse.eu offers a  2 year warranty on material and manufacturing defects. This means that you either get it repaired or replaced, refund or reduction in price – depending on the specific situation.
Of course it is a requirement that the complaint is justified, and that the defect is not due to misuse of the product or other injurious behavior. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance,  violence or tampering.
Invoice must be presented to balticHORSE.eu in connection with the use of the claim.
Any complaints about defects in products delivered, has to be claimed as soon as you have, or should have discovered the defect, to balticHORSE.eu within a reasonable time.
Otherwise you lose the right to claim your lack. If you advertise within two months after the defect is discovered, the claim is always timely.
Please specify and upon request, show the defect.
If the complaint is justified, we will of course refund your (reasonable) shipping costs.

The product must be sent to:
Baltichorse.eu
Liivaku Tallid OÜ
EE-69706 Kivilõppe
Estonia

When you return the product due to complaints, please provide as much detail as possible, what the reason for the return is.
Please use our complaint form which can be downloaded here.
It is not required to use the form, but it makes the processing of your claim easier and faster.
Note! We do not accept packages sent by COD or similar.
Remember that the product always – must be returned in original packaging intact and returned in good packaging. Also remember to get a receipt for shipment so that we can reimburse your shipping costs.

Disclaimer and warranty
If you through balticHORSE.eu have used links to other websites, balticHORSE.eu can in no way be held responsible for the content of these pages.
Information on the products ordered from such sites are not included in the description of the goods ordered by the Agreement between Buyer and balticHORSE.eu.

Returns & Changes

We generally change your product free of charge and cover the new freight cost, however the freight back to us you have to cover yourself.

Reduced products or products sold on sale, can only be returned or changed after written agreement and the new freight costs and a fee will be charged.
Should you cancel your purchase at balticHORSE.eu, this must be done within 14 days after delivery and balticHORSE.euexchange or refund the amount received minus shipping costs and an administration fee of EUR 5,00.
The right can only be exercised if the product is returned in the same condition and in original packaging intact. The right of withdrawal lapses if the product is used or presented in a way that obviously reduces the sales value significantly.

If you regret your purchase, the goods must be sent to:
Baltichorse.eu
Liivaku Tallid OÜ
EE-69706 Kivilõppe
Estonia

If you regret your purchase, you will of course get the amount you have paid back minus shipping cost and an administration-fee of EUR 5,00. The amount will be transferred to the card you paid with or direct to your bank account, which you then please inform us about on the return form, once we have received the product and verified that it meets the rules for cancellation.

The only cost when you regret, is postage to send the product back to us and a small administartion fee of EUR 5,00.   Goods returned unstamped cannot be received. In return you are encouraged to use your national postage and do not use alternative package distributors. Thus we have the ability to track where the goods are if they were to be lost during return shipment.
You should send the product suitably packaged and intact original packaging, along with a copy of the invoice. Do also please clearly note that you wish to make use of your right and want it paid back. You cannot also cancel your purchase by denying receipt of the shipment.
Do you have questions about this, please feel free to contact us at Tel. +372 670 6700 or by mail at info@balticHORSE.eu.
Here you can find a return-form which you should fill in and send together with the goods to be returned.. It is not a requirement, but the expedition goes much faster.
These return rules apply to all items sold to private – it does not apply to products sold to businesses.

Subject to change
balticHORSE.eu reserves the right to change and update the rules and conditions applicable to this website. Keep up to be kept informed if there are changes.

Abuse
Abuse of balticHORSE.eu will be reported to the police.

Privacy Policy

For us to make an agreement with  you via balticHORSE.eu, we need the following information:

Name
Address
Phone Number
E-mail address

We collect your personal information to deliver goods to you.
Personal information registered with balticHORSE.eu and kept for five years, after which the information will be deleted.
When collecting personal information through our website, we ensure that it always happens when obtaining your express consent, so that you are informed of exactly what information is collected and why.
The Director and the employees of balticHORSE.eu have access to the information about you.
The controller on balticHORSE.eu is the director.
We store and transmit not encrypted customer information.

Safety
As registered with balticHORSE.eu you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are according to Personal Data Act, and request should be presented to balticHORSE.eu via email info@balticHORSE.eu. You will within 48 hours of receiving an email about what information we hold about you. Do you want us to delete this information, please state this clearly in your mail.

Disclosure of information
We do not disclose or sell in any way information to third parties, and we will not record any sensitive personal information. The data you provide when you shop with us, are regarded as confidential and will under no circumstances be given to third parties.

Cookies
This shop uses cookies.
The use of cookies is to ensure that you can shop comfortably with us. When you place items in your shopping cart, this information is stored in a cookie on your own computer.
balticHORSE.eu uses cookies in order to optimize the website and its functionality, thus making your visit as easy as possible for you.
You can always delete cookies from your computer -how depends on your browser.
If your browser can not handle cookies, or you have turned them off, you cannot act on our web store. You can see the rest of our website, but cannot use the web-shop.
You are therefore of course also very welcome to place your order via email.

What is a cookie?
A cookie is a small data file that is stored on your computer’s hard drive. It is not a program, and cannot read or destroy data on your computer.
Only the site that placed the cookie on your hard drive can read the contents of the cookie again. A cookie cannot be used by virus or the like to do harm to your computer.

Logging and statistics
This shop uses Log Statistics. A statistical system collects information that can provide a statistical picture of how many visitors a website has had, where they come from, what part of the website they use, etc. Our shop uses log statistics for the sole purpose of optimizing the website and its functionality and provide ease of use.
As a rule, we store login information for up to 2 years, and this is only to provide an overview of this shop visit patterns and trends over time.